Companies that help businesses integrate voice and video communications into their apps and services have grown tremendously in recent years, with services such as Twilio and Diagflow, an NLP platform developed by Google, growing rapidly.
Voximplant has raised $10.1 million to do similar things so far and is now launching the beta version of its Avatar product. Investors in Voximplant include Baring Vostok Capital Partners, RTP Ventures and Google Launchpad Accelerator.
The San Francisco-based startup offers an out-of-the-box natural language processing (NLP) service that allows developers to embed NLP functionality into their apps, allowing them to build smart IVRs, voicebots and chatbots for things like inbound automation. calls, FAQs, interactive surveys, NPS, contact center automation, and other examples.
Voximplant says its main offering is that developers can build AI-powered bots and easily connect them to chat and telephony, without building complex backend logic, through a combination of a no-code editor and conversational AI.
“We at Voximplant believe that the next generation of CPaaS is about intelligent services blended with easily programmable omnichannel communications capabilities, delivering maximum value for our existing and future customers,” said Alexey Aylarov, CEO and co-founder of Voximplant, in a statement. a statement.