Uber now shows you how many one-star ratings you’ve received from drivers

Tech

For the first time, Uber is showing its customers how many five-star ratings they’ve received from drivers, and how many outrageous one-star ratings they’ve collected.

For years, the two-way rating system has fueled Uber’s power over its riders and drivers. Poorly performing drivers – those with an average of four stars or less – were at risk of being eliminated. Even some badly behaved passengers can be kicked off the platform if they get enough one star ratings. Now Uber is offering its customers new insight into how they are perceived by drivers.

Customers can access an overview of their average ratings in the new privacy menu of the Uber app, which will be available to customers worldwide starting today.


To access the Privacy Center and the review breakdown in the app, go to the settings menu, tap “Privacy,” then tap “Privacy Center.” Then swipe right and click the “Would you like to see a summary of how you use Uber” tile. Scroll down to the “Browse Your Data” section and tap “View My Reviews” to see the breakdown.

In the interest of transparency, I have found my own review of the reviews and published it below. Apparently I am loved, which will no doubt come as a shock to my many haters.

Breakdown of my reviews, according to the Uber app.
Andrew J. Hawkins

If you’ve looked at the breakdown of your reviews and are baffled by what you’ve found, Uber has some tips for improving your reputation.

Pack it up, unpack it: Drivers should not be cleaning up behind you. Make sure you always take your rubbish and other belongings with you. Don’t leave a mess.

Brace yourself: Studies show that unbuckled rear seat passengers can put the driver at greater risk of injury in a crash. So always remember to fasten your seat belts for your safety and that of the driver.

Be ready: Remember, the driver’s time is precious and they don’t have to wait for you. A smooth pick-up is better for everyone, so be ready to leave when the driver arrives.

Treat everyone and everything with respect: As outlined in our Community Guidelines, we want riders and drivers to feel safe, respectful and positive. Always treat your driver and his vehicle as you would like to be treated.

Don’t slam the door! It’s easy to accidentally slam a door if you don’t think about it, and drivers have consistently cited door slamming as one reason they deduct stars.

Uber had been experimenting for years with different ways drivers and drivers could give each other feedback. In 2017, the company introduced a feature that allowed drivers to provide additional comments to riders about their behavior. Drivers would choose from a list of reasons: “waiting time”, “patience”, “number of riders”, “attitude”, “new route wanted” or “other”. If a passenger gets the same “tag” twice within 30 days, a notification will appear when they open the Uber app to let them know that their behavior is affecting their rating.

Uber has also published its Community Guidelines, which include a list of terrible behaviors that will get you banned from Uber. A lot goes without saying: do not pollute your driver’s car, do not abuse or insult your driver and certainly do not try to have sex with your driver. (According to women who drive for Uber, that last line is often ignored by male passengers.)

In addition to the new rating breakdowns, Uber is also publishing data on which cities have the highest and lowest average ratings in the country. As expected, New York City is undefeated in its density of surly attitudes. No. 1 city in the world, baby!

Top 10 Highest Average Rider Rating Among Major US Cities

1. San Antonio

2. St. Louis

3. Nashville

4. Salt Lake City

5. Kansas City

6. Sacramento

7. Tampa Bay

8. Charlotte

9. Las Vegas

10. Portland

Top 10 Lowest Average Rider Rating Among Major US Cities

1. New York City

2. Seattle

3. Washington, DC

4. Boston

5. Minneapolis – St. Paul

6. San Francisco

7. Philadelphia

8. Los Angeles

9. Baltimore Maryland

10. Chicago

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